Refund Policy


·        Our policy lasts <Number of Days> days. If <Number of Days> days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

·         To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

·         A refund is applicable only for the following reasons specified:

-          Complete shipment arrives broken or damaged

-          Product does not match key features in online description

-          Product is sent in the wrong style or quantity

-          Partial shipment arrives damaged or broken

·         You will not be charged any hidden penalty fees, surcharges or return shipping fees.

·         To complete your return, we require a receipt or proof of purchase.

·         Please do not send your purchase back to the manufacturer.

·         There are certain instances where only partial refunds are granted. Contact us for further information.

·         Refunds

Once your return is received and inspected, we will to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

·         Late Payments

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card issuer or bank, it may take sometime before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kidsjump4joy@gmail.com or 770488667.

·         Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

·         Exchanges

Exchanges may not apply to all products and will apply if the product is still in its original condition, packaging and tags are still intact. We only replace items if they are defective or damaged.  If have any inquiries on a possible exchange or need an exchange, please contact us at kidsjump4joy@gmail.com or 770488667.

·         Shipping

To return your product, you should mail your product to: No.19/26, Abeysinghavama road, Panchikawatta, Colombo - 10. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.